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Terms of Service

Last updated: May 22, 2026 Effective date: [DATE OF FIRST PUBLICATION]

1. Acceptance

By downloading, installing, accessing, or using the Waitlot IQ mobile application (the "App"), you ("you" or "User") agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the App.

The App is operated by Robert Ellis, an individual operating from Raleigh, North Carolina, United States ("we", "us", or "Operator").

You must be at least eighteen (18) years old to use the App. By using the App you represent that you meet this age requirement. The App is not directed to or intended for use by anyone under 18, and we do not knowingly collect data from such users.

2. What Waitlot IQ Is — and What It Is Not

Read this section carefully. It defines the scope of what the App actually does, and what it does not do. Your understanding of these limits is part of the agreement.

What the App does

Waitlot IQ is an independent operational tool for rideshare drivers. It uses your device's GPS to detect when you enter or leave a participating airport staging lot, records the duration of your wait, and lets you classify whether the wait resulted in a trip. It aggregates that data into queue-occupancy counts, hour-of-day patterns, and per-tier check-in ordering, which are shown to you and (in anonymized aggregate form) to other Waitlot IQ users at the same airport.

What the App is NOT

You acknowledge that you use the App as an informational tool only, and that any decision you make based on information shown in the App — including whether to go to a particular airport, how long to wait, or what service tier to offer — is your own decision made in your own judgment.

3. Account Registration

To use most features, you must create an account by providing an email address and a password, or by signing in via a supported identity provider. You may also enter optional profile information (first name, vehicle details, license plate, driving platforms and tiers).

You agree:

One account per person. You may not maintain multiple accounts or share an account with another driver.

4. Acceptable Use

You agree NOT to:

Violation of this section is grounds for immediate account termination, and we may report serious violations to law enforcement or the affected rideshare platforms.

5. License Grant

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on a compatible mobile device that you own or control, solely for your personal use and in accordance with these Terms. All other rights are reserved by us.

This license does not permit you to use the App for any commercial purpose other than your own activity as a rideshare driver, including reselling access, providing the App as a service to other drivers, or aggregating its data for resale.

6. Your Content and Data

You retain ownership of the information you provide to us through the App, including your profile, your session check-in and check-out times, your trip classifications, and other entries (collectively, "Your Content").

By using the App, you grant us a worldwide, royalty-free, non-exclusive license to host, store, process, transmit, and display Your Content as necessary to operate the App and provide the service to you and (in anonymized aggregate form) to other users — for example, including your active session in the lot-occupancy count shown to other drivers at the same airport, without identifying you.

We will never sell Your Content to third parties. Our handling of Your Content is further described in our Privacy Policy, which is incorporated by reference into these Terms.

7. Location Data

The App requires access to your device's location to function. With your permission, we access your location in both the foreground and the background, including when the App is closed, in order to detect lot entry and exit.

We only use your location to:

We do not track your routes, trips, destinations, or movement outside of airport staging lots. We do not sell location data to third parties.

You may revoke location permission at any time in your device's Settings. The App will not function correctly without it.

8. Service Availability and Changes

We provide the App on an "as available" basis. We do not commit to any uptime, performance, or response time. We may, at any time and without notice:

We will make reasonable efforts to give advance notice of major changes, but we are not required to.

9. Termination

By you. You may stop using the App and delete your account at any time. Account deletion is available within the App. Upon deletion, we will remove your personal profile data within a reasonable time, subject to retention required for legal, security, or anti-fraud purposes; aggregated and anonymized data derived from your activity may be retained indefinitely.

By us. We may suspend or terminate your account and your access to the App, with or without notice, if we believe you have violated these Terms, if required by law, or if we discontinue the App. Sections 2, 4, 6, 10, 11, 12, 13, 14, and 16 survive termination.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the App and all information it provides are offered "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, and uninterrupted operation.

Without limiting the foregoing, we make NO representations or warranties that:

You acknowledge that GPS, cellular networks, third-party cloud services, and consumer mobile devices have inherent limitations that affect the accuracy and reliability of any location-based service, and that operational decisions based on the App are made at your sole risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

Because the App is currently provided free of charge, the amounts paid by you in the preceding twelve months will generally be zero, and our liability will accordingly be capped at USD $100 in most cases.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Operator from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

13. Third-Party Services and Platforms

The App is distributed through the Apple App Store and uses third-party infrastructure providers (including Supabase Inc. for backend services and Apple Inc. for App Store distribution and push notifications). Your use of the App is also subject to the terms of those third parties.

References within the App to Uber, Lyft, or any other rideshare platform are nominative only — they identify which platform a driver believes they were dispatched on. We do not represent any such platform and they do not endorse Waitlot IQ. Your relationship with those platforms is governed solely by your agreements with them. Nothing in these Terms creates any obligation on, or liability of, any rideshare platform with respect to your use of the App.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws principles.

Any dispute arising out of or related to these Terms or the App that cannot be resolved through good-faith discussion shall be resolved exclusively in the state or federal courts located in Wake County, North Carolina (Raleigh), and you consent to the personal jurisdiction of those courts.

No mandatory arbitration. No class-action waiver. We have chosen to leave you with the ability to bring a claim in court on your own behalf or as part of a class. You retain all rights you would otherwise have under applicable consumer protection law.

If you reside outside the United States, the above does not deprive you of any consumer protection right that you cannot waive under the mandatory law of your country of residence.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top, and — for material changes — we will notify you within the App, by email, or both, before the changes take effect.

Your continued use of the App after the effective date of revised Terms constitutes acceptance of those Terms. If you do not accept revised Terms, you must stop using the App and may delete your account.

16. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us with respect to the App, and supersede any prior agreements.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Notices. Notices to us must be sent to the contact address below. Notices to you may be sent to the email address associated with your account or through in-App notification.

Apple-specific terms. If you obtained the App from the Apple App Store, you acknowledge that (a) these Terms are between you and us, not Apple; (b) Apple has no obligation to provide maintenance or support for the App; (c) Apple is not responsible for any product warranties, claims, or product liability for the App; (d) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any), and Apple has no other warranty obligation whatsoever; (e) Apple is a third-party beneficiary of these Terms and may enforce them against you.

17. Contact

Questions about these Terms? Contact us at:

Robert Ellis Raleigh, North Carolina, United States Email: legal@waitlotiq.com